Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Filter not deleting emails it's supposed to.

  • 7 răspunsuri
  • 2 au această problemă
  • 2 vizualizări
  • Ultimul răspuns de paulsoa

more options

I've set up a filter to delete new messages from a particular address, but I'm still getting them.

In 'Filter Rules' I have 'Getting New Email' ticked and 'Filter Before Junk Classification' is in the box beside it. 'Match all of the following' is ticked and 'From' and 'is' are selected in the boxes below it. And 'Delete Message' is selected under 'Perform these actions'.

Incidentally, the email address belongs to Pinterest: I unsubscribed numerous times with no effect and I finally lost patience and closed my account - and I'm still getting numerous emails a day!

I've set up a filter to delete new messages from a particular address, but I'm still getting them. In 'Filter Rules' I have 'Getting New Email' ticked and 'Filter Before Junk Classification' is in the box beside it. 'Match all of the following' is ticked and 'From' and 'is' are selected in the boxes below it. And 'Delete Message' is selected under 'Perform these actions'. Incidentally, the email address belongs to Pinterest: I unsubscribed numerous times with no effect and I finally lost patience and closed my account - and I'm still getting numerous emails a day!

Soluție aleasă

I'll try altering to 'Filter After Junk Classification' - it's about the only thing I've got left to try ...

Citește acest răspuns în context 👍 0

Toate răspunsurile (7)

more options

re: 'From' and 'is' are selected in the boxes below it.

suggest you try 'From' and 'contains' and Pinterest email address...assuming it is always the same or just the word 'pinterest'

more options

Thanks Toad-Hall.

I've just tried that, so I'll give it a day or so to see if it works, and report back.

more options

Nope. That didn't work. Still getting the emails.

more options

paulsoa said

Nope. That didn't work. Still getting the emails.

That was with the email address and with 'contains' selected. I've just created a new rule with just 'pinterest' instead of the email address and with 'contains' - so I'll give that a day and see how it goes. And I'm still 'unsubscribing' every time I get one of these damn emails.

more options

That didn't work either.

more options

Soluție aleasă

I'll try altering to 'Filter After Junk Classification' - it's about the only thing I've got left to try ...

more options

paulsoa said

I'll try altering to 'Filter After Junk Classification' - it's about the only thing I've got left to try ...

That seems to have got it working. I've had an email from them and it went directly to the 'Deleted' folder, as it should.