We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Firefox crashes

  • 1 răspuns
  • 1 are această problemă
  • 16 vizualizări
  • Ultimul răspuns de Mr Marwan

papoon
papoon
more options

on windows 10. started my laptop and opened firefox without problem. then windows crashed and laptop re started after which firefox would not open. uninstalled firefox and re downloaded and installed. after when I tried to open firefox it says another version of firefox is already running. tried task manager but it said no programs running. firefox will not open at all.

on windows 10. started my laptop and opened firefox without problem. then windows crashed and laptop re started after which firefox would not open. uninstalled firefox and re downloaded and installed. after when I tried to open firefox it says another version of firefox is already running. tried task manager but it said no programs running. firefox will not open at all.

Toate răspunsurile (1)

Mr Marwan
Mr Marwan
more options

(solutions) 1-Update Firefox

Every Firefox release includes a number of fixes for crashes that people have reported. Making sure you have the latest version may fix your crash.

2-Update your Internet Security software

Make sure you have the latest version of your Internet security software (including firewalls, antivirus programs, anti-spyware programs, and more).


3-Check to see if the crash happens in safe mode

If updating software didn't work or if Firefox crashes on startup, use the steps below to test whether the crash happens in Firefox Safe Mode or not and then follow the instructions in the recommended articles.

Note: You can also start Firefox in Safe Mode by holding down the shift key while starting Firefox.