This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Thunderbird only displays the new account screen and will not display folders or emails of my existing account nor any help menu content.

  • 3 răspunsuri
  • 1 are această problemă
  • 13 vizualizări
  • Ultimul răspuns de sfhowes

Rob Swart
Rob Swart
more options

Thunderbird only displays the "Manage Accounts" screen. The folder plane is blank and only displays the "Unified Folder" banner. It does not respond to the drop down menu. None of the help menu screens display. Under the "View/Layout" command all of the view options --eg. "Classic View" etc. -- are greyed out.

Thunderbird only displays the "Manage Accounts" screen. The folder plane is blank and only displays the "Unified Folder" banner. It does not respond to the drop down menu. None of the help menu screens display. Under the "View/Layout" command all of the view options --eg. "Classic View" etc. -- are greyed out.

Toate răspunsurile (3)

christ1
christ1
  • Top 25 Contributor
more options

Please post a screenshot. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

Rob Swart
Rob Swart Deținătorul întrebării
more options

Here is the screen shot.

sfhowes
sfhowes
  • Top 10 Contributor
more options

Start in safe mode: hold Shift when you launch TB, or Help/Restart with Add-ons Disabled. Any difference?