Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Why msgs filtered as junk despite contact being in >1 whitelists checked for an account?

  • 2 răspunsuri
  • 1 are această problemă
  • 14 vizualizări
  • Ultimul răspuns de Logan-Five

Logan-Five
Logan-Five
more options

When the junk filter runs on my email accounts after getting mail, some senders (including some I select in each account's junk filter menu options) (despite being listed in at least one of the whitelist books in my addresses ) seem to start getting tossed into my junk folder and marked as read. If I go into the junk folder for each account and notice one of these that I don't want gone and click ('Mark as not junk') it moves it back to inbox and marks it as unread. Then the same thing will happen with the next msg from the same sender.

One thing the junk filter seems to take great offense with is multiple msgs being sent within a certain amount of days from the same email address. Which would be fine except I'm paying for some lessons in everything from photography to status updates on num/type/location/works/comments from followers in multiple display areas.

Even if I add a filter that is marked with one specific address to run on before junk filtering, and I tell it either mark as not junk, or learn as not junk, or both neither one seems to save these communications. I would greatly appreciate some help with this one.

When the junk filter runs on my email accounts after getting mail, some senders (including some I select in each account's junk filter menu options) (despite being listed in at least one of the whitelist books in my addresses ) seem to start getting tossed into my junk folder and marked as read. If I go into the junk folder for each account and notice one of these that I don't want gone and click ('Mark as not junk') it moves it back to inbox and marks it as unread. Then the same thing will happen with the next msg from the same sender. One thing the junk filter seems to take great offense with is multiple msgs being sent within a certain amount of days from the same email address. Which would be fine except I'm paying for some lessons in everything from photography to status updates on num/type/location/works/comments from followers in multiple display areas. Even if I add a filter that is marked with one specific address to run on before junk filtering, and I tell it either mark as not junk, or learn as not junk, or both neither one seems to save these communications. I would greatly appreciate some help with this one.

Toate răspunsurile (2)

Zenos
Zenos
more options

Logan-Five said

…one thing the junk filter seems to take great offense with is multiple msgs being sent within a certain amount of days from the same email address…
Please explain what you mean by this. I'm not aware of any way in which Thunderbird's Junk Controls can show that they have taken offence.

I rather suspect some external agency may be at work on your account. Several email providers also use the "Junk" folder for filing what they consider to be spam. Any external spam detector would be oblivious to your local white list.

Logan-Five
Logan-Five Deținătorul întrebării
more options

"I rather suspect some external agency may be at work on your account. Several email providers also use the "Junk" folder for filing what they consider to be spam. Any external spam detector would be oblivious to your local white list."

That was indeed what most seemed to be causing the problem. MS Outlook was tagging msgs as junk that I had paid several hundred dollars for as part of a photography course.

I finally wrote a filter which checks for all email addresses in a new "Unjunk" address book (I included all of them from that photo company), and if it finds them in my Junk folder, marks them as not junk, and tosses them back up to my inbox.