This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

cannot download 'compannion App' cannot download youtube

  • 2 răspunsuri
  • 1 are această problemă
  • 6 vizualizări
  • Ultimul răspuns de Enigma

harry37
harry37
more options

I downloaded 'Video download helper' but when I try to follow the 'Companion App' I'm given a malware ref and cannot down load

I downloaded 'Video download helper' but when I try to follow the 'Companion App' I'm given a malware ref and cannot down load

Toate răspunsurile (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

What does the message look like? Is it a full page indicating a problem with the site, or a message on the downloads panel? For comparison, see: How does built-in Phishing and Malware Protection work?

I don't think Mozilla monitors the "companion" or "native application" that add-on developers distribute. If your security software says the application is not safe, then perhaps you should not install it.

Enigma
Enigma
more options

See : https://www.downloadhelper.net/install-coapp

And scroll down to :

'How safe is it to install and run the companion app  ? ' and 'How hard is it to install and run the companion app  ? '