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Firefox doesn't work

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When opening Firefox it doesn't bring up my home page. It says new tab. When I click on website from toolbar nothing happens. No error message comes up. When I type in website , again nothing happens and no error message. I uninstalled Firefox and reinstalled firefox and problem still remains. I'm sending this via Explorer on the same computer that Firefox has stopped working on. When I click on options two dots appear to the left of new tab and blink. Nothing loads and there are no error messages. What else can I do?

When opening Firefox it doesn't bring up my home page. It says new tab. When I click on website from toolbar nothing happens. No error message comes up. When I type in website , again nothing happens and no error message. I uninstalled Firefox and reinstalled firefox and problem still remains. I'm sending this via Explorer on the same computer that Firefox has stopped working on. When I click on options two dots appear to the left of new tab and blink. Nothing loads and there are no error messages. What else can I do?

Toate răspunsurile (6)

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Hi Dallmann, that's very mysterious. Usually you would at least expect some kind of error message.

Does anything in this article help: Firefox can't load websites but other browsers can?

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I haven’t been able to find any solutions through Mozilla. I agree with not seeing any error messages. It seems like I don’t have the full browser. Ive been using Firefox for years and have never seen this problem.

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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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I was in safe mode earlier. Not sure how I got there. Anyways, problem still occurred.

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There was an update that occurred about the same time. Which leads me to believe that there was some sort of error in it. The unistall/install should have fixed it. Also tried to install previous version but it couldn't find one.

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Could you try a new profile test?

First, make a temporary change to your Firefox shortcut. For example:

  • right-click a Firefox desktop shortcut and click Properties
  • right-click a pinned Firefox icon on the Taskbar, right-click Mozilla Firefox, then click Properties

If the Shortcut tab isn't selected, go ahead and click that.

Windows usually will select the Target. At the end, type a space and then -P to end up with one of these:

  • "C:\Program Files\Mozilla Firefox\firefox.exe" -P
  • "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -P

When you use the shortcut, Firefox should display a small dialog listing your existing profile(s). Do not delete anything!!

Click the Create Profile button, click Next, choose a name like Dec2018 and click Finish. (Do not use Choose Folder.) Then when you see the list of profiles highlight Dec2018 and start Firefox in that profile.

Does it work?