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I had to reset my laptop, which had firefox account, syncronised to my phone and tablet. Syncronisation code does not work.

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jvereecke
jvereecke
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I have a laptop, phone and tablet; all syncronised to each other via firefox. I had to reset my laptop (windows) due to a problem with office. When I try to reset my bookmarks on my laptop, I get an autorisation code, which never works. Probably due to the fact that my laptop has a new identity. So I cannot sync. Although the account exists . Please help.

I have a laptop, phone and tablet; all syncronised to each other via firefox. I had to reset my laptop (windows) due to a problem with office. When I try to reset my bookmarks on my laptop, I get an autorisation code, which never works. Probably due to the fact that my laptop has a new identity. So I cannot sync. Although the account exists . Please help.

Toate răspunsurile (6)

the-edmeister
the-edmeister
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Are you connecting to Sync on the web? https://accounts.firefox.com/signin

Are you getting the authorization via that laptop? Or are you using a code you got from a different device?

jvereecke
jvereecke Deținătorul întrebării
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i connect to sync on the web and get authorisation via mail in my inbox.

jvereecke
jvereecke Deținătorul întrebării
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i mean authorisation code via mail in my inbox

the-edmeister
the-edmeister
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jvereecke said

i mean authorisation code via mail in my inbox

On the same device?

If so, are you doing a copy and paste of that code? Or are you typing it in?

jvereecke
jvereecke Deținătorul întrebării
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tried both none works

the-edmeister
the-edmeister
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Please file a Bug report here to get the attention of a Sync Mozilla developer to help you further: https://bugzilla.mozilla.org/

https://developer.mozilla.org/en/Bug_writing_guidelines