This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

How do I remove, from Firefox Sync account, a secondary e-mail, which I own and have access to, but does NOT show up in "manage account" page.

  • 2 răspunsuri
  • 2 au această problemă
  • 1 vizualizare
  • Ultimul răspuns de andreimarian

andreimarian
andreimarian
more options

I had been messing around, added all my e-mails from different providers as secondary o Firefox Sync account. Now I want to make a separate Sync accounts. The problem is I don't actually see them in the manage account page, which is weird. I try adding, it says it's verified by another user... uhhh, me? Also tried resetting & deleting the main account, all e-mails remained connected. Other users seem to have this problem, but while I have access to all e-mails (main e-mail of the Sync, and two other I want to separate), as I said, they don't even show up in Sync management. The request for help is: to whom do I send an e-mail at Mozilla, asking to remove/reset the e-mails.

Thanks in advance! Andrei

I had been messing around, added all my e-mails from different providers as secondary o Firefox Sync account. Now I want to make a separate Sync accounts. The problem is I don't actually see them in the manage account page, which is weird. I try adding, it says it's verified by another user... uhhh, me? Also tried resetting & deleting the main account, all e-mails remained connected. Other users seem to have this problem, but while I have access to all e-mails (main e-mail of the Sync, and two other I want to separate), as I said, they don't even show up in Sync management. The request for help is: to whom do I send an e-mail at Mozilla, asking to remove/reset the e-mails. Thanks in advance! Andrei

Toate răspunsurile (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you sure that you haven't used this email address as primary for another account?

Did you try to login to other email accounts?

If you keep having problems then delete the account and start anew.

andreimarian
andreimarian Deținătorul întrebării
more options

cor-el said

Are you sure that you haven't used this email address as primary for another account? Did you try to login to other email accounts? If you keep having problems then delete the account and start anew.

I tried using the other (two) e-mails that appear as secondary to the first e-mail. Both are not accepted for resetting password, creating new account, nothing. My "wish" is that there is a way Mozilla Support can send a confirmation link to my e-mail addresses (the secondaries), to confirm...something. But the current forms (resetting/new account) do nothing, not even inform me someone (me) is trying to use them. OR, much easier, when I delete the main account, the secondary e-mails are "released".