Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Lost 2FA codes, can't login on new machine..

  • 2 răspunsuri
  • 1 are această problemă
  • 1 vizualizare
  • Ultimul răspuns de cor-el

user501254
user501254
more options

Recently I lost my mobile device which had the Google Authenticator App setup with my Firefox account. The Backup recovery Codes were also on the same device.

As a result, I can no longer sign in to my account and get stuck on "Enter Security Code". Is there any way that I can have my account removed or reset 2FA without having to log-in? I do not want to setup another sync account with a new eamil id. I just want to use the same email account and not create another one just for Firefox/Mozilla.

I am okay with losing all my data synced on the account (already tried a successful password reset).

Recently I lost my mobile device which had the Google Authenticator App setup with my Firefox account. The Backup recovery Codes were also on the same device. As a result, I can no longer sign in to my account and get stuck on "Enter Security Code". Is there any way that I can have my account removed or reset 2FA without having to log-in? I do not want to setup another sync account with a new eamil id. I just want to use the same email account and not create another one just for Firefox/Mozilla. I am okay with losing all my data synced on the account (already tried a successful password reset).

Toate răspunsurile (2)

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I'm not aware of a way to currently access a Firefox account with 2FA enabled when you lost the 2FA recovery codes and the authenticator app. Some (a long) time ago it was possible to get access to the account Settings via a password reset, but that no longer works and you still need to enter the 2FA code if you click the link in the reset email. You could try to create a bug report with security hidden status and ask to reset the account and remove 2FA.

Modificat în de cor-el