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Only on Firefox wouldn't load Facebook notifications/messages. Told to clear cache thru library on FB then cleared all history/bookmarks & won't make new ones

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vickymrp
vickymrp
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Last week Firefox would no longer load notifications & messages on Facebook. I was told to clear cache from FB through the library--went to history<show all history< searched FB and hit control and cleared it. Now FB work's great, but it cleared all my history and bookmarks everywhere. Firefox won't let me save new bookmarks or history. I tried trouble shooting through Facebook-told to go to the library, click bookmarks or history and then search all bookmarks and history. I get a message that it is empty and the screen disappears. Can't find my old bookmarks, can't make new ones, my bookmark toolbar is gone. The fixes are not working. Help!

Last week Firefox would no longer load notifications & messages on Facebook. I was told to clear cache from FB through the library--went to history&lt;show all history&lt; searched FB and hit control and cleared it. Now FB work's great, but it cleared all my history and bookmarks everywhere. Firefox won't let me save new bookmarks or history. I tried trouble shooting through Facebook-told to go to the library, click bookmarks or history and then search all bookmarks and history. I get a message that it is empty and the screen disappears. Can't find my old bookmarks, can't make new ones, my bookmark toolbar is gone. The fixes are not working. Help!

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McCoy
McCoy
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Hello vickymrp,

Would you please edit your post and change the second "less than" sign ("<show all history>") to a "greater than" sign  ?

cor-el
cor-el
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You can check for problems with the places.sqlite and favicons.sqlite files in the Firefox profile folder.

  • use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page

In case errors are reported with "Verify Integrity" close and restart Firefox and retry.

If "Verify Integrity" cannot repair places.sqlite, rename/remove all places.sqlite and favicons.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

  • keep a backup copy of places.sqlite in case a new places.sqlite database has to be created

See also:

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.