This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Amazon Prime Video will not play. Just get yellow bannerFirefox is installing components needed to play the audio or video on this page. Please try again later

  • 2 răspunsuri
  • 2 au această problemă
  • 1 vizualizare
  • Ultimul răspuns de FireLinux

don544
don544
more options

Amazon Prime Video will not play. Just get yellow banner,"Firefox is installing components needed to play the audio or video on this page. Please try again later" Have tried the suggested toggle on off of drm and no change. Have no such problem with Chrome or with IE.

Amazon Prime Video will not play. Just get yellow banner,"Firefox is installing components needed to play the audio or video on this page. Please try again later" Have tried the suggested toggle on off of drm and no change. Have no such problem with Chrome or with IE.
Capturi de ecran atașate

Toate răspunsurile (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components.

  • Options/Preferences -> General: Play DRM

You can possibly check the Browser Console for Widevine (gmp) related XHR messages.

See also:

FireLinux
FireLinux
more options

Same problem. CentOD 6.10, FF 68.2.0esr I tried toggling the DRM setting. I also read numerous threads about faking out the version of Widevine in the <profile directory>/.mozilla/firefox/<profile name>/gmp-widevinecdm but none of that helped.

It does have widevine 4.10.1440.18 plugin installed