This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Webpages are only displaying in Safe Mode, even when all add-ons have been disabled and removed

  • 3 răspunsuri
  • 2 au această problemă
  • 2 vizualizări
  • Ultimul răspuns de cor-el

plok57
plok57
more options

Webpages load fine in Safe Mode, or using other browsers, but not when using FIrefox normally. I have updated to the most current version and disabled/uninstalled all add-ons, but pages still only load in Safe Mode

Webpages load fine in Safe Mode, or using other browsers, but not when using FIrefox normally. I have updated to the most current version and disabled/uninstalled all add-ons, but pages still only load in Safe Mode

Toate răspunsurile (3)

philipp
philipp
  • Moderator
more options

hello, on top of the things you've already tried please see if refreshing firefox can help make websites display properly again...

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link} While you are in safe mode;

Disable Hardware Acceleration {web link}

Restart Firefox. Are there any problems?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window