This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Firefox is blocking its own support site as being unsafe!

  • 4 răspunsuri
  • 2 au această problemă
  • 3 vizualizări
  • Ultimul răspuns de TyDraniu

Doug
Doug
more options

When I try to access the Firefox support site on my Mac, whether it is from Firefox > Preferences > Firefox Support of by navigating to the Mozilla Support URL, I am told that the site is unsafe. Please see the screen shot attached. Why is Firefox calling its own support site unsafe?

I have cleared my browser cache and cookies, closed and reopened Firefox, and restarted my Mac several times each, all to no avail.

When I try to access the Firefox support site on my Mac, whether it is from Firefox > Preferences > Firefox Support of by navigating to the Mozilla Support URL, I am told that the site is unsafe. Please see the screen shot attached. Why is Firefox calling its own support site unsafe? I have cleared my browser cache and cookies, closed and reopened Firefox, and restarted my Mac several times each, all to no avail.
Capturi de ecran atașate

Toate răspunsurile (4)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Please click the Advanced button. There should be a certificate. Can you provide it here?

FredMcD
FredMcD
more options

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites

What do the security warning codes mean

Doug
Doug Deținătorul întrebării
more options

TyDraniu, here is the security certificate (both general and details).

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Our real certificate is issued by Amazon, not by Zscaler.