Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Can't import old profile to Vresion 68

  • 1 răspuns
  • 1 are această problemă
  • 1 vizualizare
  • Ultimul răspuns de Matt

martingb2
martingb2
more options

I backed up my Thunderbird profile and updated my PC to Windows 10 with a fresh install of Thunderbird V68. (My old windows 7 Thunderbird was very old - I can't remember which version, maybe 4-5 years old)

Now when I try to use the backed up profile on the new Thunderbird installation I get an error message about differences with version 68 and asks do I want to create a new profile - there is no option to use the old profile. if I create a new profile, none of the old emails are transfererd. How do re-instate all my old emails?

I backed up my Thunderbird profile and updated my PC to Windows 10 with a fresh install of Thunderbird V68. (My old windows 7 Thunderbird was very old - I can't remember which version, maybe 4-5 years old) Now when I try to use the backed up profile on the new Thunderbird installation I get an error message about differences with version 68 and asks do I want to create a new profile - there is no option to use the old profile. if I create a new profile, none of the old emails are transfererd. How do re-instate all my old emails?

Toate răspunsurile (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

open Thunderbird, from the troubleshooting information on the help menu, select the show profile button.

Close Thunderbird.

Windows file manager will have open showing you the current profile folder Thunderbird is using. It should contain a prefs.js file.

Open your profile backup folder and locate the prefs.js file in the backup. Once this is showing in the file manger press Ctrl+A to select everything in the folder, all files and folders. Then press CTRL+C to copy everything that is selected.

open the profile folder where you first saw the prefs.js file. Make sure to click on the folder name so it is selected. Press Ctrl+V, that will initiate a paste of your old profile. This should start raising prompts about replacing files, lots of them. Select the do not prompt option when our sick of being asked to replace a file.

If you are not prompted to replace files, the paste is going to the wrong place.

once the paste is complete, start Thunderbird. It should "just work"