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Firefox not showing my data.

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mubashar.ahmad062
mubashar.ahmad062
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I have reinstalled the Windows and logged in the firefox account but my Firefox data is showing. not my passwords, bookmarks, add on's and every time i open firfox it ask for login. but still not coming anything. I have tried signing out, resting firefox, reinstalling firefox, even reinstalling windows. bus it is still same, tell me what should I have to do now?

I have reinstalled the Windows and logged in the firefox account but my Firefox data is showing. not my passwords, bookmarks, add on's and every time i open firfox it ask for login. but still not coming anything. I have tried signing out, resting firefox, reinstalling firefox, even reinstalling windows. bus it is still same, tell me what should I have to do now?

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Paul
Paul
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.