Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Firefox will not launch using Mac OS X 10.14.6

more options

When Firefox is launched, a Finder Message reads: "The application “Firefox.app” can’t be opened." After problems with Firefox (possibly related to Kaspersky Internet Security software), I finally resorted to: a) uninstalling and deleting all Kaspersky software (which had no effect), b) deleting all Firefox and Mozilla files, and c) reinstalling a new downloaded version of Firefox. Firefox still will still not launch when the Firefox icon in the Applications folder is clicked. The so-called safe-mode launch is not available when the Option key was used for launch. I can launch the new version of Firefox using a Terminal command (which also restores previous in-use windows and website pages that were in use), but no web pages will load anyway.

When Firefox is launched, a Finder Message reads: "The application “Firefox.app” can’t be opened." After problems with Firefox (possibly related to Kaspersky Internet Security software), I finally resorted to: a) uninstalling and deleting all Kaspersky software (which had no effect), b) deleting all Firefox and Mozilla files, and c) reinstalling a new downloaded version of Firefox. Firefox still will still not launch when the Firefox icon in the Applications folder is clicked. The so-called safe-mode launch is not available when the Option key was used for launch. I can launch the new version of Firefox using a Terminal command (which also restores previous in-use windows and website pages that were in use), but no web pages will load anyway.

Toate răspunsurile (1)

more options

Hi georgerussel, please ignore the spam message promoting an unofficial phone number.

(Sorry, I don't know where to find more information on a Mac about why a program doesn't start normally.)