This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Firefox does not report correct IP when using a VPN

  • 2 răspunsuri
  • 1 are această problemă
  • 22 de vizualizări
  • Ultimul răspuns de brian_sadler

brian_sadler
brian_sadler
more options

Hi, I use ProtonVPN. When I use FIREFOX (75.0 64bit) with my VPN connected, and interrogate my IP using https://whatismyipaddress.com/, it returns with my ISP's IP.

However using SEAMONKEY (2.49.4) with my VPN connected, https://whatismyipaddress.com/ reports the IP of the VPN host as expected.

Any idea why this is so ? Regards, BRIAN

PS I use SEAMONKEY for my security cameras. It appears to be the only browser still supporting HIKVISION cameras.

Hi, I use ProtonVPN. When I use FIREFOX (75.0 64bit) with my VPN connected, and interrogate my IP using https://whatismyipaddress.com/, it returns with my ISP's IP. However using SEAMONKEY (2.49.4) with my VPN connected, https://whatismyipaddress.com/ reports the IP of the VPN host as expected. Any idea why this is so ? Regards, BRIAN PS I use SEAMONKEY for my security cameras. It appears to be the only browser still supporting HIKVISION cameras.

Toate răspunsurile (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi Brian, I wonder why Firefox requests would not be using your VPN. Could you look at your proxy settings:

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the search box at the top of the page, type proxy and Firefox should filter to the "Settings" button, which you can click.

The default of "Use system proxy settings" should piggybacks on your Windows/IE "LAN" setting where I assume the VPN plugs in. If that isn't working, you could experiment with the other settings to see whether any work better.

brian_sadler
brian_sadler Deținătorul întrebării
more options

Hi,

Thanks for your reply. I did as instructed and tried "Use system proxy settings" and all the other choices too, with the same result.

Should I reload the browser software and see i f that fixes it ?

Regards,

BRIAN