Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Signing in to Firefox requires an authentication app that I don't have

  • 2 răspunsuri
  • 2 au această problemă
  • 1 vizualizare
  • Ultimul răspuns de Lauren M

Lauren M
Lauren M
more options

Hello, My problem is this: Whenever I try to sign in to my Firefox account, it asks me to enter a security code from "your authentication app" in order to finish signing in.

I don't know what app this is referring to. I checked Google authenticator and Microsoft authenticator apps and neither of them have Firefox on them. These are the only two authenticator apps I've ever used. Is there a special Mozilla authentication app that I'm supposed to be aware of?

In order to successfully log in, 3 times I had to use a recovery code from the list of codes on a pdf I was initially given. I don't want to eventually get locked out of my account.

Thank you for any help.

Hello, My problem is this: Whenever I try to sign in to my Firefox account, it asks me to enter a security code from "your authentication app" in order to finish signing in. I don't know what app this is referring to. I checked Google authenticator and Microsoft authenticator apps and neither of them have Firefox on them. These are the only two authenticator apps I've ever used. Is there a special Mozilla authentication app that I'm supposed to be aware of? In order to successfully log in, 3 times I had to use a recovery code from the list of codes on a pdf I was initially given. I don't want to eventually get locked out of my account. Thank you for any help.
Capturi de ecran atașate

Soluție aleasă

It sounds like you must have enabled 2FA security on your account at some point. There's no Firefox-specific 2FA app, it just works with any of the major 2FA apps (Authy, Google Authenticator, etc).

If you want to disable 2FA security on your account, log into the Firefox Account settings page and click the Change... button next to Two-step authentication. Then press Disable to remove 2FA.

Hope this helps.

Citește acest răspuns în context 👍 1

Toate răspunsurile (2)

Wesley Branton
Wesley Branton
more options

Soluție aleasă

It sounds like you must have enabled 2FA security on your account at some point. There's no Firefox-specific 2FA app, it just works with any of the major 2FA apps (Authy, Google Authenticator, etc).

If you want to disable 2FA security on your account, log into the Firefox Account settings page and click the Change... button next to Two-step authentication. Then press Disable to remove 2FA.

Hope this helps.

Lauren M
Lauren M Deținătorul întrebării
more options

That worked. I don't remember enabling that, but apparently I had. Thank you!