This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

I'm trying to sync my account but I need a code and I can't access my e-mail

  • 5 răspunsuri
  • 3 au această problemă
  • 6 vizualizări
  • Ultimul răspuns de Tommy

mellamoyeison
mellamoyeison
more options

I reformated my pc. When i installed Firefox and tried to sync it asked for a code that was sent to my e-mail, but I can't access my e-mail. how can I recover my account if I can't access my e-mail? It's there any way to contact Firefox support to recover my account by other ways?

I reformated my pc. When i installed Firefox and tried to sync it asked for a code that was sent to my e-mail, but I can't access my e-mail. how can I recover my account if I can't access my e-mail? It's there any way to contact Firefox support to recover my account by other ways?

Toate răspunsurile (5)

Tommy
Tommy
more options

Hello mellamoyeison, Do you have any other devices you can access your account with?

mellamoyeison
mellamoyeison Deținătorul întrebării
more options

Sadly I haven't.

I don't know if it help but i know the email used (but i don't have access), password, some accounts/passwords saved and markbooks.

Tommy
Tommy
more options

Maybe you have any recovery keys you forgot about sitting in your downloads?

mellamoyeison
mellamoyeison Deținătorul întrebării
more options

There is nothing like that in my download folder. All i want is to recover my bookmarks.

How can i contact support?

Tommy
Tommy
more options

To contact support, go to this page: https://mzl.la/2Trtycf to find what you need. If you need help, please reply, Thanks!