This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Thunderbird installation WIndows 7 Home Premium

  • 2 răspunsuri
  • 1 are această problemă
  • 1 vizualizare
  • Ultimul răspuns de yhuttu

yhuttu
yhuttu
more options

Hello!

I tried to install Thunderbird setup 78.5.1. Setup asks to reboot the computer to complete a previous uninstall of Thunderbird , but after reboot and starting setup again, the same reboot message comes. This happens many times, reboot does not help.

I had earlier some older version of Thunderbird, but it is removed with Windows Control panel.

How can I uninstall previous version complete?`

With best regards Yrjo Huttunen Finland

Hello! I tried to install Thunderbird setup 78.5.1. Setup asks to reboot the computer to complete a previous uninstall of Thunderbird , but after reboot and starting setup again, the same reboot message comes. This happens many times, reboot does not help. I had earlier some older version of Thunderbird, but it is removed with Windows Control panel. How can I uninstall previous version complete?` With best regards Yrjo Huttunen Finland
Capturi de ecran atașate

Soluție aleasă

Your computer would not need to be rebooted just to install Thunderbird.

It sounds like your computer did an OS update at same time as installing Thunderbird and has got confused.

Remove the installation of Thunderbird from here:

  • C:\Program Files(86)\Mozilla Thunderbird\

Access 'Program Files (x86)' Delete 'Mozilla Thunderbird' folder Also make sure it has not been installed here:

  • C:\Program Files\Mozilla Thunderbird\

Empty the computer 'Recycling Bin'

Get a fresh download from here and reinstall. https://www.thunderbird.net/en-US/thunderbird/all/

Citește acest răspuns în context 👍 0

Toate răspunsurile (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Soluție aleasă

Your computer would not need to be rebooted just to install Thunderbird.

It sounds like your computer did an OS update at same time as installing Thunderbird and has got confused.

Remove the installation of Thunderbird from here:

  • C:\Program Files(86)\Mozilla Thunderbird\

Access 'Program Files (x86)' Delete 'Mozilla Thunderbird' folder Also make sure it has not been installed here:

  • C:\Program Files\Mozilla Thunderbird\

Empty the computer 'Recycling Bin'

Get a fresh download from here and reinstall. https://www.thunderbird.net/en-US/thunderbird/all/

yhuttu
yhuttu Deținătorul întrebării
more options

Helou! Many thanks, Toad-Hall, it was the solution! OS updating was not the reason, but removing Thunderbird folder, cleaning Recycle bin and downloading the setup file from recommended link did it! Best regards YH