This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

javascript

  • 2 răspunsuri
  • 2 au această problemă
  • 6 vizualizări
  • Ultimul răspuns de gordonljohnson

gordonljohnson
gordonljohnson
more options

I have a personal website which uses a "hit counter" provided by Bravenet. Here is the code:

<script type="text/javascript" src="https://pub8.bravenet.com/counter/code.php?id=408129&usernum=614453690&cpv=3"></script>

This counter worked for quite a while, and recently stopped working using Firefox on my desktop (Dell Inspiron 660s). It still works on Safari (on my iPhone) and on Chrome (on my desktop).

Could it be a problem with my computer or Firefox?

I have a personal website which uses a "hit counter" provided by Bravenet. Here is the code: <!-- Start Bravenet.com Service Code --> <script type="text/javascript" src="https://pub8.bravenet.com/counter/code.php?id=408129&usernum=614453690&cpv=3"></script> <!-- End Bravenet.com Service Code --> This counter worked for quite a while, and recently stopped working using Firefox on my desktop (Dell Inspiron 660s). It still works on Safari (on my iPhone) and on Chrome (on my desktop). Could it be a problem with my computer or Firefox?

Toate răspunsurile (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

I wonder whether it could be blocked by Firefox's Enhanced Tracking Protection feature. If you glance at the left end of the address bar while on your site, is the shield icon toward a bit purplish? That would indicate that some content is blocked. Click the icon to learn more or make an exception. See: Enhanced Tracking Protection in Firefox for desktop.

You also could test in Firefox's Safe Mode. In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any difference?

gordonljohnson
gordonljohnson Deținătorul întrebării
more options

Thank you for your prompt and helpful response. In following your suggestions, I first found the problem was not related to Enhanced Tracking Protections. Restarting Firefox in safe mode, the problem disappeared, so I looked at Extensions. Fortunately, the only active extension was "Adblock Plus", which I use to block ads from my AT&T/Yahoo email. By disabling Adblock from the website which had the counter issue, the problem was solved. Thanks again.