This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Micrsoft's monstrosity, Windows 10, screwed up Firefox AGAIN!!!

4merlinn
4merlinn
more options

Microsoft's latest screwup of it's monstrosity called "Windows 10" has left me with no bookmarks, stored passwords, or any other information stored with Firefox. How do I recover this info? Please use simple words as I am NOT "computer friendly".

Microsoft's latest screwup of it's monstrosity called "Windows 10" has left me with no bookmarks, stored passwords, or any other information stored with Firefox. How do I recover this info? Please use simple words as I am NOT "computer friendly".

Soluție aleasă

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

Citește acest răspuns în context 👍 0

Toate răspunsurile (3)

FredMcD
FredMcD
more options

Soluție aleasă

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Can you describe in more detail what happened leading up to the problem?

For example, did Windows do a major update? Or did it crash hard?

Did Firefox mention a problem starting up such as: can't find your profile, or need to create a new profile?

By the way, before doing heavy troubleshooting, I always suggest doing a regular shutdown and restart of Windows in case there is a transient problem with permissions or file locks that prevents Firefox from accessing its data.