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Unable to download attachments from the website ensap.gouv.fr

  • 7 răspunsuri
  • 1 are această problemă
  • 15 vizualizări
  • Ultimul răspuns de Georges Langlois

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I am unable to download attachments from the French government website ensap.gouv.fr. With Microsoft Edge, it works perfectly. Do you know a solution for Firefox?

I am unable to download attachments from the French government website ensap.gouv.fr. With Microsoft Edge, it works perfectly. Do you know a solution for Firefox?

Soluție aleasă

What kind of files are this ?

Is this about PDF files ?

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
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Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for a download manager.


This download manager works separately from the browser. The browser tells it what to download, and off it goes.

http://www.freedownloadmanager.org It is a powerful modern download accelerator and organizer for Windows and Mac.

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Hello, The browser tells which attachments to download but when I click on those attachment links, nothing happens. There is no error message. I Visited the Mozilla add-ons web page before asking my question. There is nothing on this subject. I am working with Windows 10. On the other hand, it runs well with Microsoft Edge.

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Georges Langlois said

The browser tells which attachments to download but when I click on those attachment links, nothing happens. There is no error message.

Try using the right-click.

I Visited the Mozilla add-ons web page before asking my question. There is nothing on this subject.

Did you search for download managers?

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Soluție aleasă

What kind of files are this ?

Is this about PDF files ?

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
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Hello I tried the right click: without effect. I tried to restart Firefox in Safe mode and to switch to the DEFAULT theme: without effect. I looked in the download library, the download history where I can see files downloaded from websites other than ensap.gouv.fr. The files which should come from ensap.gouv.fr are not there. I saw on the Microsoft Edge browser (which works well) that the files to download are PDF files.

Thank you for your help but this bug is sad for Firefox.

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What happens if you try to download the PDF attachments via "Save Link As" in the right-click context menu or via a left-click ? What kind of content (MIME) type does Firefox show in the download dialog and what choices do you have ? Does Firefox identify the file as a PDF file ?

In most cases Firefox can offer to open the file in a Firefox tab and allow to save the file this way.


You can possibly check the Web Console and Network Monitor for possible error messages.

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Hello When I left click on an attachment link, nothing happens. When I right click on an attachment link, a contextual menu opens. In this menu: - If I choose, 'Open the link in a new tab', I return to my identification as when opening the website (identity and password); - If I choose, 'Save link target as', a html file is saved in the download folder. A double click on this html file opens a window and a search for opening the file for a few seconds and nothing more; - if I choose 'Copy the link', then I paste the link in a new Firefox window and I return to my identification as when opening the website (identity and password); Link exemple: https://ensap.gouv.fr/web/remunerationpaie/2021; -if I choose 'Bookmark on the link', a bookmark is displayed in the list of bookmarks. A double click on this bookmark opens and closes a window in one second. Bookmark properties exemple: Name: Février 2021 2021_02_BP_fevrier.pdf (PDF, 25 Ko) 110,33 €; Address: https://ensap.gouv.fr/web/remunerationpaie/2021. You may notice that PDF appears in the bookmark's name.