This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

want to Restore old data in new device

  • 1 răspuns
  • 1 are această problemă
  • 47 de vizualizări
  • Ultimul răspuns de Paul

nazmul1434
nazmul1434
more options

I had an firefox sync account in my old device. It was syncing regularly. Now I am using a new laptop and my old device is not with me. Today I've tried to sync firefox data using previous email, and I have to use "forgot password" option. Firefox provided me new password via resetting process. But there is a new profile. My old data is not restoring.

How can I recover my old profile in new device and restore data without my old device?

I had an firefox sync account in my old device. It was syncing regularly. Now I am using a new laptop and my old device is not with me. Today I've tried to sync firefox data using previous email, and I have to use "forgot password" option. Firefox provided me new password via resetting process. But there is a new profile. My old data is not restoring. How can I recover my old profile in new device and restore data without my old device?

Toate răspunsurile (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Firefox Sync is not designed to be used as online storage, but to sync data between devices. When you changed your password you cleared any data that was being syncced.