This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Youtube Comments

  • 3 răspunsuri
  • 1 are această problemă
  • 1 vizualizare
  • Ultimul răspuns de dorschtho

dorschtho
dorschtho
more options

Comments below youtube videos won't load. This happens across all browsers on this computer regardless of add-ons or being logged into youtube.

I've attached a screenshot that shows that 176 comments are below that video but none load. I'm using the latest Firefox version on Windows 7.

If you need any extra information I will gladly provide it.

Comments below youtube videos won't load. This happens across all browsers on this computer regardless of add-ons or being logged into youtube. I've attached a screenshot that shows that 176 comments are below that video but none load. I'm using the latest Firefox version on Windows 7. If you need any extra information I will gladly provide it.
Capturi de ecran atașate

Soluție aleasă

Since all browsers are affected, perhaps your security software (or parental control filter, or proxy server) is the culprit?

One thing you could try within Firefox would be to set Firefox to ignore any proxy server settings on your system. Here's how:

Open Settings using either:

  • "3-bar" menu button (or Tools menu) > Settings (previously "Options")
  • Type or paste about:preferences into the address bar and press Enter/Return to load it

In the search box at the top of the page, type proxy and Firefox should filter to the "Settings" button, which you can click.

The default of "Use system proxy settings" piggybacks on your Windows/IE "LAN" setting. "Auto-detect" can lead to a flaky connection. Set this to "No proxy" and then OK the change at the bottom of the dialog.

I suggest testing YouTube in a new tab. Any difference?

Citește acest răspuns în context 👍 0

Toate răspunsurile (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Soluție aleasă

Since all browsers are affected, perhaps your security software (or parental control filter, or proxy server) is the culprit?

One thing you could try within Firefox would be to set Firefox to ignore any proxy server settings on your system. Here's how:

Open Settings using either:

  • "3-bar" menu button (or Tools menu) > Settings (previously "Options")
  • Type or paste about:preferences into the address bar and press Enter/Return to load it

In the search box at the top of the page, type proxy and Firefox should filter to the "Settings" button, which you can click.

The default of "Use system proxy settings" piggybacks on your Windows/IE "LAN" setting. "Auto-detect" can lead to a flaky connection. Set this to "No proxy" and then OK the change at the bottom of the dialog.

I suggest testing YouTube in a new tab. Any difference?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

There was a transient YouTube issue that led to a lot of reports on other forums. Is it working for you again?

dorschtho
dorschtho Deținătorul întrebării
more options

Thank you for the quick reply. The issue is indeed solved now and I'm not sure what exactly the solution was since I attempted many things. The last thing I did was a clean reinstall of Firefox which resolved the issue for Opera too.