This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Freezes on google maps

  • 4 răspunsuri
  • 0 au această problemă
  • 231 de vizualizări
  • Ultimul răspuns de lamance

lamance
lamance
more options

When I open the google maps website it functions normally for about 3-4 seconds, then firefox completely freezes not just that tab. Firefox is up to date and it happens with all addons disabled. maps seems to work fine when I access from other country domains (co.uk or .de) Also I have no problem with the site on other browsers. It does not generate a crash report.

When I open the google maps website it functions normally for about 3-4 seconds, then firefox completely freezes not just that tab. Firefox is up to date and it happens with all addons disabled. maps seems to work fine when I access from other country domains (co.uk or .de) Also I have no problem with the site on other browsers. It does not generate a crash report.

Soluție aleasă

You could try a new profile or troubleshoot mode. The former could save you a lot of time.

https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems (also deals with hardware acceleration)

https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_what-information-is-stored-in-my-profile

Citește acest răspuns în context 👍 1

Toate răspunsurile (4)

lamance
lamance Deținătorul întrebării
more options

I had not tried that. I just did and maps worked fine in the private window. Not sure what that indicates, but I cleared my cookies but that did not fix it on non-private.

lamance
lamance Deținătorul întrebării
more options

It freezes when I have all addons/extensions/plug-ins disabled. I opened a new private window and it works fine without freezing. I thought that might mean it is cookies or something, so I reopened a normal(non-private) window and cleared all of the cookies and tried it and it still froze.

Terry
Terry
more options

Soluție aleasă

You could try a new profile or troubleshoot mode. The former could save you a lot of time.

https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems (also deals with hardware acceleration)

https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_what-information-is-stored-in-my-profile

lamance
lamance Deținătorul întrebării
more options

I started a new profile and it's not freezing now, so I guess that fixed it. Thanks