This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

When sending email, a loading message box stays forever.

  • 2 răspunsuri
  • 0 au această problemă
  • 90 de vizualizări
  • Ultimul răspuns de zaid.hamamah

zaid.hamamah
zaid.hamamah
more options

Hi,

Kindly, I have a problem with Thunderbird when sending emails.

This image appears https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-09-15-05-42-21-44a50f.png

and after some minutes this one shows up: https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-09-15-05-43-13-53bd88.png

After I uninstalled the software and my account and reinstall everything back, only the first loading box appears and stays forever, without seeing the second box.

I checked all the settings of the outgoing mail box and it is as it should. So, what could be the problem?

Many thanks in advance, Zaid.

Hi, Kindly, I have a problem with Thunderbird when sending emails. This image appears https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-09-15-05-42-21-44a50f.png and after some minutes this one shows up: https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-09-15-05-43-13-53bd88.png After I uninstalled the software and my account and reinstall everything back, only the first loading box appears and stays forever, without seeing the second box. I checked all the settings of the outgoing mail box and it is as it should. So, what could be the problem? Many thanks in advance, Zaid.
Capturi de ecran atașate

Soluție aleasă

Thanks a lot David for the suggestion.

After contacting the helpdesk, it turned out that my anti-virus was blocking my email. There is a mail protection function, and after I turned it off, everything went fine again.

Citește acest răspuns în context 👍 0

Toate răspunsurile (2)

david
david
  • Top 10 Contributor
more options

This is a problem of connecting to server. All Thunderbird can do is take the settings you provided and submit your message. From your post, it appears that the smtp server cannot be accessed. That could happen if the email provider has the server down for maintenance. You may find it helpful to contact them.

zaid.hamamah
zaid.hamamah Deținătorul întrebării
more options

Soluție aleasă

Thanks a lot David for the suggestion.

After contacting the helpdesk, it turned out that my anti-virus was blocking my email. There is a mail protection function, and after I turned it off, everything went fine again.