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newly downloaded thunderbird for email but all my local folders are missing

  • 2 răspunsuri
  • 1 are această problemă
  • 6 vizualizări
  • Ultimul răspuns de Toad-Hall

kcostis
kcostis
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dont know how to get my local folders and sub folders to appear

dont know how to get my local folders and sub folders to appear

Toate răspunsurile (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Do you mean Thunderbird updated and now the Folder Pane is empty - it looks all blank ?

I yes:

Error console is here: 'Tools' > 'Developer Tools' > 'Error Console' Open the 'Error Console' Post an image showing the contents of the Error Console.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Try this first: After posting the image showing contents of Error Console...

  • 'Tools' > 'Developer tools' > 'Error Console'
  • Clear the error console then close that window.
  • Menu icon > Help > More TRoubleshooting Information
  • Under 'Application Basics' about half way down is 'Profile Folders' - click on 'Open Folder'

It opens a new window showing the contents of the 'profile name' folder.

  • Exit Thunderbird now this is important.

delete the following files - note some files may not have been created

  • folderCache.json
  • folderTree.json
  • virtualFolders.dat
  • virtualFolders-1.dat
  • session.json
  • xulstore.json

This time I need you to start Thunderbird using 'Run as Administrator' - this is important.

  • Right click on the Thunderbird shortcut icon and select 'Run as Administrator'


If this fails:

  • 'Tools' > 'Developer tools' > 'Error Console'
  • Post image of Error Console