Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Firefox on android 12 crashes and hangs device

  • 3 răspunsuri
  • 0 au această problemă
  • 12 vizualizări
  • Ultimul răspuns de Paul

david_j_hoyle
david_j_hoyle
more options

When using android 12 Firefox on Nokia g60 the browser hangs and locks up phone. Does not happen immediately but after a few mins. https://standingstones.org/viewer.html?tour=-1

When using android 12 Firefox on Nokia g60 the browser hangs and locks up phone. Does not happen immediately but after a few mins. https://standingstones.org/viewer.html?tour=-1

Toate răspunsurile (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

I am sorry to hear that Firefox for Android is crashing. I hope that we can help resolve this for you. Before following the steps below, please make sure that you have updated both your Android device and Firefox for Android to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the Android Settings app, select Applications then find Firefox in the list. In the section headed "Storage", selct the option to clear the cache (do not clear data!). Does this help?

Failing that, our developers will need to look into this in more detail with some logs from inside your copy of Firefox for Android. Type about:crashes in the address bar which will display information about recent crashes. If you select the most recent "Socorro" link, a crash report will open in a new tab. If you could copy and paste the address of the page that opens into a reply to this thread, we will be able to look into this further for you.

I hope that this helps.

david_j_hoyle
david_j_hoyle Deținătorul întrebării
more options

Hi,

Thanks for the response on this although it has not fixed the problem. Cleared the cache etc.

I'm running Android 12 with the Dec 2022 update. Firefox version is as follows:

109.1.1 (Build #2015927171), 8f4899e33+ AC: 109.1.1, 1dd31ba60c GV: 109.0-20230112150232 AS: 96.1.3

The site has some really large/wide images and hence maybe a memory leak or similar.

The following link cycles through a series of images and eventually the phone crashes.

https://standingstones.org/viewer.html?tour=-1&res=High

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Our developers will need to look into this in more detail with some logs from inside your copy of Firefox for Android. Type about:crashes in the address bar which will display information about recent crashes. If you select the most recent "Socorro" link, a crash report will open in a new tab. If you could copy and paste the address of the page that opens into a reply to this thread, we will be able to look into this further for you.

I hope that this helps.