Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

I can't access my accounts.

  • 3 răspunsuri
  • 0 au această problemă
  • 5 vizualizări
  • Ultimul răspuns de Terry

Darkniz
Darkniz
more options

When I try to log into my firefox account, it asks for 2FA, which I do not have. I have a secondary email set up and when I try to log in with it, it just tells me to use my main account to sign in. I don't care if I lose my passwords that are synced to my account, but I believe someone is using my accounts to track me online. I have access to both of my e-mails but It will not send me a reset link for 2FA, it just asks me to provide a 10 digit recovery number which I never even set up. I have the password for my accounts, and access to both of my e-mails, the only thing I do not have access to is the 2FA that someone else set up.

When I try to log into my firefox account, it asks for 2FA, which I do not have. I have a secondary email set up and when I try to log in with it, it just tells me to use my main account to sign in. I don't care if I lose my passwords that are synced to my account, but I believe someone is using my accounts to track me online. I have access to both of my e-mails but It will not send me a reset link for 2FA, it just asks me to provide a 10 digit recovery number which I never even set up. I have the password for my accounts, and access to both of my e-mails, the only thing I do not have access to is the 2FA that someone else set up.

Modificat în de Darkniz

Toate răspunsurile (3)

techguy150
techguy150
more options

If you're still unable to log in or verify your account, try creating another Firefox account with a different email address.

Darkniz
Darkniz Deținătorul întrebării
more options

I did.. I'm using it on here... I don't understand why I can't reset it with my e-mail like every other service. it's like Mozilla want hackers to keep peoples accounts.

Terry
Terry
more options

Darkniz said
<snip>I don't care if I lose my passwords that are synced to my account<snip>

'Sync' isn't a backup service.

I don't use 2FA either. Here are some links which may help.

https://support.mozilla.org/en-US/kb/suspicious-activity-my-firefox-account https://support.mozilla.org/en-US/kb/im-having-problems-confirming-my-firefox-account https://support.mozilla.org/en-US/kb/change-your-firefox-accounts-password https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys