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Thunderbird not "learning" what isn't spam

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RoseQueen
RoseQueen
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Emails that I get from several sources always go into the spam filter. I have marked emails from them as "not spam" over and over and over, yet they still are routed there. I don't understand why Thunderbird isn't "learning," as the FAQ says, that messages from these sources are not spam.

I'm also unclear on why, when I mark them as "not spam," they aren't automatically moved to my inbox.

I'm clearly missing something, so if one of you can help me out here, I'd really appreciate it!

Emails that I get from several sources always go into the spam filter. I have marked emails from them as "not spam" over and over and over, yet they still are routed there. I don't understand why Thunderbird isn't "learning," as the FAQ says, that messages from these sources are not spam. I'm also unclear on why, when I mark them as "not spam," they aren't automatically moved to my inbox. I'm clearly missing something, so if one of you can help me out here, I'd really appreciate it!

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Chicks_Hate_Me
Chicks_Hate_Me
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If the emails marked as SPAM are in a spam folder directly under your email, then that's a spam folder on the emails server and probably being marked there, on the email server, and not by Thunderbird.

So you may want to go to the source of the emails and check and see if they're already marked as spam there.

While there, you could WHITE LIST the specific email addresses you know are not spam, so the email server won't mark them as SPAM.

Each email account provider may have different ways of setting up a WHITE LIST, and you may also be able to adjust the sensitivity to the spam. For instance, some email hosts use spam filters like SpamAssassin where you can adjust setting. Thunderbird has a setting to Trust junk mail headers set by..." and you get to enable/disable it as well as select the type of headers it looks for.

You may want to read this... docs.cpanel.net/cpanel/email/spam-filters/

But, as I mentioned, each email service will probably be different.

Spammers Byte. They make us work too hard, forcing us to read through all the junk anyway, just to see if we missed something important.

Good Luck!!