Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

thunderbird.exe - Bad Image

  • 3 răspunsuri
  • 0 au această problemă
  • 1 vizualizare
  • Ultimul răspuns de Hong

more options

My computer crashed but it has been fixed. Now I cannot start Thunderbird. I got the error message as shown by the attached screenshot:

thunderbird.exe - Bad Image

C:\Program Files (x86)\Mozilla Thunderbird\nss3.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status oxcooool 2f.

I can reinstall Thunderbird. Will I be able to recover all my emails (there are thousands)? Is there another remedy?

My computer crashed but it has been fixed. Now I cannot start Thunderbird. I got the error message as shown by the attached screenshot: thunderbird.exe - Bad Image C:\Program Files (x86)\Mozilla Thunderbird\nss3.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status oxcooool 2f. I can reinstall Thunderbird. Will I be able to recover all my emails (there are thousands)? Is there another remedy?
Capturi de ecran atașate

Soluție aleasă

Email accounts should remain unaffected with a reinstall. I've done it several times. However, whenever anything such as that is intended, I do a profile backup for security against some unanticipated happening.

Citește acest răspuns în context 👍 1

Toate răspunsurile (3)

more options

Soluție aleasă

Email accounts should remain unaffected with a reinstall. I've done it several times. However, whenever anything such as that is intended, I do a profile backup for security against some unanticipated happening.

more options

Thank you. The profiles are backed up to the cloud daily. I am going to reinstall Thunderbird.

more options

Success! Everything was restored to normal after a simple reinstall.