This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Unable to view streams/YouTube quality issues

  • 4 răspunsuri
  • 0 au această problemă
  • 1 vizualizare
  • Ultimul răspuns de zephyrvalkyrie

more options

Hi all, I've been having this issue for a while. I am unable to view streams on YouTube or Twitch (Twitch will show streams as offline, whereas YouTube will not even show streams), and I have encountered a new issue where YouTube allows only 360p on videos. I have used the HTML5 Video Capability Test and seem to have an issue in that department (images attached). Even in troubleshooting mode, the issue persists. Any help is appreciated.

Hi all, I've been having this issue for a while. I am unable to view streams on YouTube or Twitch (Twitch will show streams as offline, whereas YouTube will not even show streams), and I have encountered a new issue where YouTube allows only 360p on videos. I have used the HTML5 Video Capability Test and seem to have an issue in that department (images attached). Even in troubleshooting mode, the issue persists. Any help is appreciated.
Capturi de ecran atașate

Soluție aleasă

Does the ESR version work (115)?

Citește acest răspuns în context 👍 1

Toate răspunsurile (4)

more options

Can you show what happens with this stream? https://www.youtube.com/watch?v=bXZLTPV6c-Y

It works for me. see screenshot What OS? What security software are you running?

more options

The link you sent me is a video, not a stream (stream has ended since your message was sent). It works as normal, and the chat replay is seemingly available (can't find a spot where a message is sent, but the chat updates as I scrub through the video).

I am running Firefox 123.0.1 (64-bit) and Mac OS Sonoma 14.3.1.

I am not running any external security software, and it is not uBlock Origin, as the issue was not solved when I switched to Troubleshooting Mode.

more options

Soluție aleasă

Does the ESR version work (115)?

more options

zeroknight said

Does the ESR version work (115)?

Yes! Thank you so much, I didn't know that this was a thing.