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Unable connect Thunderbird with my email account

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  • Ultimul răspuns de david

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I have downloaded Thunderbird but my email password isn't recognized

I have downloaded Thunderbird but my email password isn't recognized

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I am unable to find an account settings menus on Thunderbird. I have a menu to set up my existing email address only. On obviously I am going wrong somewhere but I do not know where.

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some email providers, such as Gmail, use app passwords instead. if you provide more information, someone may have a suggestion.

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when i try to complete the box requiring my email address i have entered my email address and the password a yellow box comes with the following " Unable to log in at the server. Probably wrong configuration username or password" i have checked the username and password and they are correct. How can i resolve this?

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As I mentioned, some email providers require a different password from an email client. Maybe if you share the email domain, some help can be found here.

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David I'm sorry but as I am in eighties I'm not too good with IT issues. What is an email domain and where do I find it? I am out of my depth I'm afraid.

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It would be the name to the right of the @ sign in email address.

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Thank you the name is ntlworld.com

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Ok, can you post screenshot of your incoming and outgoing server settings? That may prove helpful, now that I found the ntlworld setup guidelines.

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I access my email on Virgin Media website.I have looked on both email and website but unfortunately the information requested is not shown.

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Ok, click 'account settings' from menu in upper right (three short stacked lines) - highlight the account in left sidebar - select 'server settings' and do screenshot of that pane - next, scroll down left side to 'Outgoing servers (SMTP) and click to show your account and do screenshot of that.

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There isn't any the three lines either on the email or the website its self, However, on the screen requiring my email address and password there is a section for Emap the following is shown; Incoming IMAP SSL/TLS there is "imap virginmedia,com underneath. Then outgoing SMPT STARTERS and underneath is Virginmedia.com.

I hope this is useful as I don't know how take a screen shot.

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Well, all I could do would be to help review that the account was set up properly, but without screenshots that can't be done. I have a link here to what virginmedia says are the proper settings, so this may help.

https://community.virginmedia.com/t5/Help/Ntlworld-Email-settings/td-p/3369475

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Thank you for link. Sorry to be so thick but where do I put the information from the link. im totally confused.

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- click 'account settings' from menu - now click 'server setting' for the account - enter the server name imap.virginmedia.com, port 993, connection is SSL/TLS and authentication is normal password - now, scroll down left side to Outgoing Server (SMTP) and click your account - enter 'ntlworld' for Description (this is just freeform documentation) - enter smtp.virginmedia.com for server name, port 465 and SSL/TLS and normal password - user id is the full email address Doing all this should set thunderbird to be accurately accessing the account , so I hope password now works.

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Soluție aleasă

I am unable to find an account settings menus on Thunderbird. I have a menu to set up my existing email address only. On obviously I am going wrong somewhere but I do not know where.

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look for menu icon in upper right and click it. A menu will open. See attached screenshot.

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Thank you for your patience. I have clicked on Account Settings that opened a screen headed Outgoing Server. Om the left hand side which showed Outgoing Server SMPT and below Account Actions. Whatever I do does not do any thing. In the large box headed Outgoing Server (SMTP) Settings. II clicked on Add. That brought another box headed Settings SMPT settings. I completed that box which showed these details in the large box. That has not changed anything on the left hand side. Where have i gone wrong?

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From my earlier instructions, I said to click 'server settings.'

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After the Account Setting but there isn't any "server settings" heading any where on;y a further screen headed Account Setup. Thats all

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See screenshot for server settings.

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Where do I find the USANET Menu

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