This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Cannot open my Thunderbird email account

  • 1 răspuns
  • 0 au această problemă
  • Ultimul răspuns de david

KSI
KSI
more options

Have removed all accounts, have removed all passwords. Have removed all Thunderbird information from laptop. Re downloaded Thunderbird (latest version). Select Thunderbird app. Page 'set up existing email account’ appears. enter my name enter email account no password entered settings found by probing given server. ( screen shot 1)

select done

Yellow message (screen shot 2)

I cannot see what is wrong here.

If it is because I have to renew password. I do not know how to do this.

Anyone help please. This has been going on for many many days now.

Have removed all accounts, have removed all passwords. Have removed all Thunderbird information from laptop. Re downloaded Thunderbird (latest version). Select Thunderbird app. Page 'set up existing email account’ appears. enter my name enter email account no password entered settings found by probing given server. ( screen shot 1) select done Yellow message (screen shot 2) I cannot see what is wrong here. If it is because I have to renew password. I do not know how to do this. Anyone help please. This has been going on for many many days now.
Capturi de ecran atașate

Toate răspunsurile (1)

david
david
  • Top 10 Contributor
more options

Your screenshots are okay. In fact, I duplicated them exactly and a popup appeared for password. Are you not receiving that? Could it be that you do not have settings>privacy&security set to accept cookies? I have no other ideas. I responded to confirm that your screenshots are fine. Something is preventing the Google popup.

Te-a ajutat?

Adresează o întrebare

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.