This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Thunderbird cannot receive or send emails on my Outlook address (works OK with my comcast address).

  • 7 răspunsuri
  • 2 au această problemă
  • Ultimul răspuns de david

more options

Forum says you need a screenshot to help diagnose but Thunderbird doesn't allow screenshot of settings... So, Server Settings:

 Server Type:  IMAP Mail Server
 Server Name: imap-mail.outlook.com  Port: 993

Security Settings

 Connection security:  SSL/TLS
 Authentication method:  Normal Password

Running Thunderbird 115.10.1 (32 bit) Outgoing Server (SMTP) Settings Microsoft Live Hotmail - smtp-mail.outlook.com (Default) Windows 11 Home V 23H2

I've tried everything I can think of and read/tried lots of suggestions including turning off firewall, password changes, etc. I don't recall any updates or changes to anything when the problem started several days ago. Exasperated. Thanks for any help.

(PS - I do, on occasion, send a few $ to Mozilla. ;-) Thanks for your time.

Forum says you need a screenshot to help diagnose but Thunderbird doesn't allow screenshot of settings... So, Server Settings: Server Type: IMAP Mail Server Server Name: imap-mail.outlook.com Port: 993 Security Settings Connection security: SSL/TLS Authentication method: Normal Password Running Thunderbird 115.10.1 (32 bit) Outgoing Server (SMTP) Settings Microsoft Live Hotmail - smtp-mail.outlook.com (Default) Windows 11 Home V 23H2 I've tried everything I can think of and read/tried lots of suggestions including turning off firewall, password changes, etc. I don't recall any updates or changes to anything when the problem started several days ago. Exasperated. Thanks for any help. (PS - I do, on occasion, send a few $ to Mozilla. ;-) Thanks for your time.

Soluție aleasă

David - just messed around and got it working. Wasn't password, seemed to be something about the outgoing server settings which I changed to a different default setting using your advice. ANYWAY, it's working and It's difficult for me to pass a hug across the ether so you'll have to do with a heartfelt THANK YOU!

Citește acest răspuns în context 👍 0

Toate răspunsurile (7)

more options

MS sent a notification in late August of changes effective on Oct 1, so I imagine that's your situation. Try these: - incoming: outlook.office365.com, port 993, SSL/TLS, Oauth2 (assuming IMAP) - outgoing: smtp.office365.com, port 587, STARTTLS, Oauth2

Te-a ajutat?

more options

Wow David - I'm ALMOST there. Incoming messages now working - woo hoo. Tried changing settings on outgoing server but not working, just hanging. Maybe because the "Oauth2" didn't show up as an option when I changed to STARTTLS - so I selected Normal Password... Any ideas?

Te-a ajutat?

more options

Wait - I was able to use a different default outgoing server that had Oauth2" so am using that and now receiving a different message - that my MS password isn't working. So doesn't look like a Thunderbird issue at this point. ?? But I'm able to receive Outlook emails so now am confused by that.

Te-a ajutat?

more options

some users found they need to exit and restart. I had a similar problem and found that clicking 'edit' again on SMTP server that the option worked.

Te-a ajutat?

more options

Soluție aleasă

David - just messed around and got it working. Wasn't password, seemed to be something about the outgoing server settings which I changed to a different default setting using your advice. ANYWAY, it's working and It's difficult for me to pass a hug across the ether so you'll have to do with a heartfelt THANK YOU!

Te-a ajutat?

more options

Yeah, the "edit" seemed to be what did it for me too.

Te-a ajutat?

more options

You are very welcome. :)

Te-a ajutat?

Adresează o întrebare

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.