This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Need to make sure cookies are not blocked and cross-site tracking in enabled

  • 1 răspuns
  • 0 au această problemă
  • Ultimul răspuns de cor-el

mikeharr21
mikeharr21
more options

HI,

For many years I have used Firefox as my browser, and I have also used the Bank of America online banking service. Until yesterday, there were no problems with this pairing.

Yesterday, I was able to log on to my B of A account, but I ran into trouble when I attempted to go from their home page to their bill paying service. I was unable to continue and received this message:

"Why can't I access Bill Pay? You might have cookies blocked or cross-site tracking prevented. Depending on what browser you're using, check your settings for these terms. *Block third party cookies. *Cookie tracking. *Cross-site tracking. Make sure cookies are not blocked and cross-site tracking in enabled. Follow any additional instructions in your browser once you have adjusted these settings."

I have been able to verify that a Firefox update was successfully installed on October 3, 2024 at 12:48:08 PM. The update numbers are 131.0 (20240923135042).

Because of the timing, I suspect that this latest update somehow impacted my Bank of America online account.

I do not know how to proceed to accomplish the required modifications that would enable me to continue using all of the features on my B of A account.

Can you help?

Mike

HI, For many years I have used Firefox as my browser, and I have also used the Bank of America online banking service. Until yesterday, there were no problems with this pairing. Yesterday, I was able to log on to my B of A account, but I ran into trouble when I attempted to go from their home page to their bill paying service. I was unable to continue and received this message: "Why can't I access Bill Pay? You might have cookies blocked or cross-site tracking prevented. Depending on what browser you're using, check your settings for these terms. *Block third party cookies. *Cookie tracking. *Cross-site tracking. Make sure cookies are not blocked and cross-site tracking in enabled. Follow any additional instructions in your browser once you have adjusted these settings." I have been able to verify that a Firefox update was successfully installed on October 3, 2024 at 12:48:08 PM. The update numbers are 131.0 (20240923135042). Because of the timing, I suspect that this latest update somehow impacted my Bank of America online account. I do not know how to proceed to accomplish the required modifications that would enable me to continue using all of the features on my B of A account. Can you help? Mike

Toate răspunsurile (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for issues with Enhanced Tracking Protection and Total Cookie Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like about blocked content.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock,NoScript,DuckDuckGo PE,Disconnect,Ghostery,uBlock Origin,Malwarebytes), always make sure such extensions do not block content.

Te-a ajutat?

Adresează o întrebare

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.