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I have logged into a banking platform that allows me to look at statements then download them into excel & pdf, when I have tried to do this in firefox the icons of excel and pdf have disappeared. It allows me to export in internet explorer?

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I have logged into a banking platform that allows me to look at statements then download them into excel & pdf, when I have tried to do this in firefox the icons of excel and pdf have disappeared. It allows me to export in internet explorer?

This happened

Every time Firefox opened

== When I started using firefox over internet explorer

I have logged into a banking platform that allows me to look at statements then download them into excel & pdf, when I have tried to do this in firefox the icons of excel and pdf have disappeared. It allows me to export in internet explorer? == This happened == Every time Firefox opened == When I started using firefox over internet explorer

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Do you have an PDF Viewer plug-in instaled? If no install one.