This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Firefox Plugins Check says I need new Quicktime - but I don't

  • 2 răspunsuri
  • 40 au această problemă
  • 1 vizualizare
  • Ultimul răspuns de Totusek

AnonymousUser
AnonymousUser
more options

The Mozilla "Plug-ins Check" page says I have an outdated version of QuickTime Plug-in 7.6.3. So, I click the link to update it. Which takes me to Apple's website. Where I download a new version of QuickTime 7. So I download it -- so far, so good -- but then, when I go to install it, the Install Manager says that I ALREADY have the most current version of QuickTime (version 10) on my Mac, and it won't let me proceed.

So, now what? I can't find just a "plug-in" for Quicktime on Apple's website -- the only thing to download seems to be all of Quicktime. Should I disable the Quicktime 7 plug-in on Firefox? If I do, what will happen?

I am running Mac OS 10.6.3 and QuickTime Player 10.0 (113), and Firefox 3.6.3.

Thanks!

This happened

Just once or twice

== I ran the Mozilla Plugin checker

The Mozilla "Plug-ins Check" page says I have an outdated version of QuickTime Plug-in 7.6.3. So, I click the link to update it. Which takes me to Apple's website. Where I download a new version of QuickTime 7. So I download it -- so far, so good -- but then, when I go to install it, the Install Manager says that I ALREADY have the most current version of QuickTime (version 10) on my Mac, and it won't let me proceed. So, now what? I can't find just a "plug-in" for Quicktime on Apple's website -- the only thing to download seems to be all of Quicktime. Should I disable the Quicktime 7 plug-in on Firefox? If I do, what will happen? I am running Mac OS 10.6.3 and QuickTime Player 10.0 (113), and Firefox 3.6.3. Thanks! == This happened == Just once or twice == I ran the Mozilla Plugin checker

Toate răspunsurile (2)

AnonymousUser
AnonymousUser Deținătorul întrebării
more options

I can't find QuickTime plugins 7.6.3 in the system. I could find only 7.6.6 in /Library/Internet Plug-Ins.

there is no QuickTime plugins in ~/Library/Internet Plug-Ins.

Google Chrome and safari report 7.6.6 is installed. Firefox and Camino report 7.6.3 is installed

Totusek
Totusek
more options

The Firefox Plugins check URL does not distinguish at all between the different versions of OS X and different Apple OS X compatible computers, and the different versions of plugins for Firefox different versions of OS X, in the messages it generates.

Therefore:

a G3 PPC CPU machine user running OS X 10.3.9 (7W98) PPC or OS X 10.4.11 (8S2167) Intel;

a G4 or G5 PPC CPU user running OS X 10.4.11 (8S165) PPC or OS X 10.5.8 (9L30) UB;

an Intel CPU user running OS X 10.4.11 (8S165) Intel or OS X 10.5.8 (9L30) UB;

will ALL get messages relating to updates (of ALL types, not only QuickTime, but also including Java, Microsoft Silverlight, and others) that are compatible (at this time) with OS X 10.6.0 (10A432) Intel - OS X 10.6.5 (10H574) Intel, completely regardless as to whether they can actually run under the different versions of OS X.

Furthermore:

1) A number of G3 PPC CPU machines did not ship with enough VRAM (16 MB VRAM minimum required - 64 MB VRAM or higher recommended) to be officially supported under QuickTime 7 builds; If the G3 PPC CPU machine is a tower models with PCI slots, then it is possible to upgrade to a PCI video card with more VRAM to meet those hardware requirements, but G3 CPU iMac, iBook, and PowerBook users have to stay with QuickTime 6.5.2 or QuickTime 6.5.3 (some OS X users have QuickTime 6.5.3 for Panther and Tiger builds installed, from what Apple's "Software Update" used to provide...), as the VRAM cannot be upgraded on non-tower models.

Ridiculously, QuickTime 7.6.4 is the highest version that Apple supports under OS X 10.4.11 (8S165) PPC or OS X 10.5.8 (9L30) UB, and, OS X 10.4.11 users running Fiirefox 3.6.12 will get information directing them to update to QuickTime 7.6.6

QuickTime 7.6.5 and 7.6.6 are supported under OS X 10.5.8 (9L30) UB (there is no real reason that Apple couldn't have supported QuickTime 7.6.5 and 7.6.6 builds under OS X 10.4.11 (8S165) PPC or OS X 10.5.8 (9L30) UB as well, as it's the same code base, besides the fact that Safari v4.1.3 (4533.19.4) for OS X 10.4.11 (8S165) PPC and OS X 10.5.8 (9L30) UB was just issued by Apple, so the 15 million G4 and G5 PPC users get updates for OS X 10.4.11 without getting a QuickTime 7 update keeping pace)

The new QuickTime X is for OS X 10.6.x ONLY (currently OS X 10.6.0 (10A432) Intel - OS X 10.6.5 (10H574) Intel), and uses a different code base than QuickTime 7. Therefore, no one expects QuickTime X for OS X 10.4.11 builds, although QuickTime X still could be ported for the most recent OS X 10.5.x build, if Apple wanted to.

In conclusion, be forewarned as well, that before updating any version of QuickTime 7 or installing OS X 10.5.x or OS X 10.6.x, OS X users should always back up ALL the contents of these folders:

/Library/QuickTime

and

System/Library/QuickTime

and

~/Library/QuickTime

as some of Apple's installers and updaters can wipe the QuickTime files (codecs and components), installed in those locations.

I hope this information helps shed some light on these subjects...