Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

problems with comcast xfinity on firefox. When I try to watch xfinity tv I go to the page where the player should come up but nothing happens. It works with IE

  • 1 răspuns
  • 105 au această problemă
  • 1 vizualizare
  • Ultimul răspuns de cor-el

hmenand
hmenand
more options

When I try to access the xfinity tv option from the comcast home page, I am directed to the page where the player should start. The player never loads and no matter which program I select to play, nothing happens. If I do the exact same thing using IE, the player starts and the show I selected plays. The url is an example of what does not work. I am running 3.6.10 firefox Windows XP SP3

When I try to access the xfinity tv option from the comcast home page, I am directed to the page where the player should start. The player never loads and no matter which program I select to play, nothing happens. If I do the exact same thing using IE, the player starts and the show I selected plays. The url is an example of what does not work. I am running 3.6.10 firefox Windows XP SP3

Toate răspunsurile (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That is Flash content.
You have the latest Flash player (10.1 r85) so Flash should work.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
You can use "Disable all add-ons" on the Safe mode start window to disable all extensions.
You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")