We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Please help, some of my Toolbar icons change back to the default white page from the site's trademark icon.

  • 1 răspuns
  • 1 are această problemă
  • 5 vizualizări
  • Ultimul răspuns de cor-el

EmeInfo
EmeInfo
more options

When I add a link to the Toolbar that has a graphic in the icon associated with the website { e.g. the Wall Street Journal has a brownish square with a "WSJ" written in the icon} the icon is visible for a little while. After a I close Firefox and re-open the icon is changed to the default rectangular white icon. But after I click on the website the icon returns to the graphic desired by the website. The after a little bit of use, open/close the browser, etc., the icon reverts to the generic white page rectangle. After I click the icon/link, it returns to the websites' graphic. And so it goes, back and forth.

Also, this does not happen with all the icons, only about 30% of them. Nor does it seem to happen with any rhyme or reason. Sometimes it happens to the same icon/site, sometimes different ones.

Any ideas?

When I add a link to the Toolbar that has a graphic in the icon associated with the website { e.g. the Wall Street Journal has a brownish square with a "WSJ" written in the icon} the icon is visible for a little while. After a I close Firefox and re-open the icon is changed to the default rectangular white icon. But after I click on the website the icon returns to the graphic desired by the website. The after a little bit of use, open/close the browser, etc., the icon reverts to the generic white page rectangle. After I click the icon/link, it returns to the websites' graphic. And so it goes, back and forth. Also, this does not happen with all the icons, only about 30% of them. Nor does it seem to happen with any rhyme or reason. Sometimes it happens to the same icon/site, sometimes different ones. Any ideas?

Toate răspunsurile (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you using Delete browsing, search and download history on Firefox to clear data if you exit Firefox ?

If you do then maybe that is interfering.
Running Firefox in Private Browsing - Use Firefox without saving history mode also can cause problems with favicons.