This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

error: xulrunner version 1.9.2.1o not compatible with firefox 3.6.12 min/maxVersion 1.9.2.12

  • 6 răspunsuri
  • 331 au această problemă
  • 46 de vizualizări
  • Ultimul răspuns de Plugin7

fskrol
fskrol
more options

Loaded firefox 3.6.12 from scratch. It won't start, popping up an XULRunner dialog box that says :Error: Platform version '1.9.2.10' is not compatible with minVersion >= 1.9.2.12 maxVersion <= 1.9.2.12. How do I get proper version of XULRunner so Firefox recognizes it?

Loaded firefox 3.6.12 from scratch. It won't start, popping up an XULRunner dialog box that says :Error: Platform version '1.9.2.10' is not compatible with minVersion >= 1.9.2.12 maxVersion <= 1.9.2.12. How do I get proper version of XULRunner so Firefox recognizes it?

Soluție aleasă

Do a clean (re)install:

  • Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data when uninstalling.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Citește acest răspuns în context 👍 11

Toate răspunsurile (6)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Soluție aleasă

Do a clean (re)install:

  • Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data when uninstalling.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
fskrol
fskrol Deținătorul întrebării
more options

Needed to do an uninstall from Add or Remove Programs Control Panel . Then complete re-installation worked. Thanks.

rgoodpa1
rgoodpa1
more options

I found that when I right click the FireFox icon then click "Always run outside sandbox" the problem goes away but when I click "Run inside sandbox" I can't open the browser and I get that error. I'm assuming the sandbox thing is part of my Avast I purchased(?).

haloumis
haloumis
more options

Hi I had the same problem but with version 1.9.2.15

I found many people with the same issue doing a Google research and all seem to solve it with a clean reinstall. However:

inside your installation directory (where firefox.exe is) check for the file platform.ini if you don’t have one, please create it. Edit the newly created platform.ini or the existing one with a text editor

add the following 2 lines

[Build] Milestone=X.X.X.X

replace the X.X.X.X with the version number from the error massage. This worked in my case

Modificat în de haloumis

xfexpo
xfexpo
more options

My question:

ERROR:PLATFORM VERSION 1.9.2.15 IS NOT COMPATIBLE WITH minversion >=1.9.2.13 maxversion<=1.9.2.13

Specifically how to solve it? Please reply me E-mail:zpk6209@sina.com Thank you!

Plugin7
Plugin7
more options

If you are running Zone Alarm Extreme Security Ver 9....... onwards with browser protection operating then go into browser security, settings, enter advanced and clear the virtual data at the bottom of page. exit and your version of firefox should work. Cheers Plugin7