This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

the bookmark dialog box no longer opens when i am trying to add a bookmark.

  • 2 răspunsuri
  • 4 au această problemă
  • 3 vizualizări
  • Ultimul răspuns de fffan

fffan
fffan
more options

windows xp pr0 sp3. firefox 3.6.12. the bookmark dialog box disappeared and i can't get it back. i deleted the 2 places files. i checked and they are not read only. thank you in advance

windows xp pr0 sp3. firefox 3.6.12. the bookmark dialog box disappeared and i can't get it back. i deleted the 2 places files. i checked and they are not read only. thank you in advance

Toate răspunsurile (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by an extension or plugin that isn't working properly.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
fffan
fffan Deținătorul întrebării
more options

thanks. i found the culprit but it is very odd. macafee site adviser has is not new. i have had it for years. but that is the one that seems to have caused the problem. should i try to uninstall it and reinstall a fresh version. i hate to browse without it. is there another i can use instead?

i also found several versions of java console from versions 6.02.20 through 6.02.22. do i really need all of these. if not, should i uninstall or just disable.

thanks susan