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update failed, firefox will not open ,says another copy maybe running , shut down and same thing

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tommye
tommye
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software update failed message says make sure no other copies of firefox is running (none are), cannot open firefox, cannot uninstall firefox ,cannot get rid of failed software message

software update failed message says make sure no other copies of firefox is running (none are), cannot open firefox, cannot uninstall firefox ,cannot get rid of failed software message

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cor-el
cor-el
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See:

Remove the files in the updates and updates\0 folder: 

C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates)