Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Upgraded to Firefox 4.0.1 and can no longer use my Norton Toolbar. How do I go back to my old and usable Firefox?

  • 3 răspunsuri
  • 54 au această problemă
  • 1 vizualizare
  • Ultimul răspuns de Xircal

Craig10541
Craig10541
more options

I utilize Norton Toolbar 4.6 and Firefox reports it is disabled because it is incompatible with Firefox 4.0.1. Since I utilize this functionality far more than any increased functionality in the new Firefox how can I go back to the previous version I was using? That was Firefox 3.6.17. Everything works and I am happy to wait until Norton supports the new version.

I utilize Norton Toolbar 4.6 and Firefox reports it is disabled because it is incompatible with Firefox 4.0.1. Since I utilize this functionality far more than any increased functionality in the new Firefox how can I go back to the previous version I was using? That was Firefox 3.6.17. Everything works and I am happy to wait until Norton supports the new version.

Soluție aleasă

Please do the following.

Go to Download Firefox v3.6.17 and download it to the desktop.

Then go to Add/Remove Programs, scroll down to Mozilla Firefox and remove it, choosing to keep your bookmarks, customizations etc., (don't checkmark the box).

Then reboot and delete the folder called Mozilla Firefox at this location: C:\Program Files\Mozilla Firefox

Finally run the installation file you downloaded to the desktop earlier.

Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation.

EDIT: Keep an eye on this thread Norton product compatibility with Firefox Updates

Citește acest răspuns în context 👍 4

Toate răspunsurile (3)

Xircal
Xircal
more options

Soluție aleasă

Please do the following.

Go to Download Firefox v3.6.17 and download it to the desktop.

Then go to Add/Remove Programs, scroll down to Mozilla Firefox and remove it, choosing to keep your bookmarks, customizations etc., (don't checkmark the box).

Then reboot and delete the folder called Mozilla Firefox at this location: C:\Program Files\Mozilla Firefox

Finally run the installation file you downloaded to the desktop earlier.

Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation.

EDIT: Keep an eye on this thread Norton product compatibility with Firefox Updates

Modificat în de Xircal

Craig10541
Craig10541 Deținătorul întrebării
more options

Thank you. I now have the old Firefox back and all my Norton tools. I will also check the thread you gave me and upgrade when Norton is compatible. Great help. Thanks

Xircal
Xircal
more options

You're welcome.