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I am having trouble accessing webmail on TalkTalk (formerly Tiscali) using Firefox 5.0 and TalkTalk tell me there is a compatibility issue?

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davemcq
davemcq
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I had no problem with my previous version of Firefox and I can access my TalkTalk/Tiscali webmail using the latest IE browser. I am able to sign in but cannot access the mailbox contents. When I asked TalkTalk about the problem they have stated the following "If you are unable to access the mailbox using Firefox version 5, then I would like to inform you that there is compatibility issue with Firefox version 5 and Talk Talk webmail, due to which you are getting the above error. You can also try uninstalling the latest version of firefox and then reinstall it to the earlier version to resolve the case." May I assume that between you this difficulty will be resolved? I would prefer to use Firefox and do not wish to revert to IE.

I had no problem with my previous version of Firefox and I can access my TalkTalk/Tiscali webmail using the latest IE browser. I am able to sign in but cannot access the mailbox contents. When I asked TalkTalk about the problem they have stated the following "If you are unable to access the mailbox using Firefox version 5, then I would like to inform you that there is compatibility issue with Firefox version 5 and Talk Talk webmail, due to which you are getting the above error. You can also try uninstalling the latest version of firefox and then reinstall it to the earlier version to resolve the case." May I assume that between you this difficulty will be resolved? I would prefer to use Firefox and do not wish to revert to IE.

Soluție aleasă

Apparently TalkTalk mail will work with Firefox 4 and Firefox 5 if you set the browser to lie to TalkTalk mail by saying that you are still using version 3.6.

You can find the instructions for that in a post on the TalkTalk forums: Firefox 4 & TalkTalk webmail - Forums.

Note: when you open about:config the first time, it will display a warning message that you should be careful with the changes you make. That's definitely good to bear in mind.

Does it work?

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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Soluție aleasă

Apparently TalkTalk mail will work with Firefox 4 and Firefox 5 if you set the browser to lie to TalkTalk mail by saying that you are still using version 3.6.

You can find the instructions for that in a post on the TalkTalk forums: Firefox 4 & TalkTalk webmail - Forums.

Note: when you open about:config the first time, it will display a warning message that you should be careful with the changes you make. That's definitely good to bear in mind.

Does it work?

davemcq
davemcq Deținătorul întrebării
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That worked a treat. Thank you very much.