This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Everytime I open Firefox 5, a window pops up that says,"TypeError: Components.classes[cid_siterank] is undefined,"with an ok button on it. I want this box to disappear.

  • 1 răspuns
  • 1 are această problemă
  • 8 vizualizări
  • Ultimul răspuns de cor-el

more options

Everytime I open Mozilla Firefox 5 Beta, a window pops up that says, "TypeError: Components.classes[cid_siterank] is undefined," with an "ok" button, after I click ok, it opens firefox, how do I stop this window from appearing everytime I open firefox? It never did this with previous versions of firefox.

Everytime I open Mozilla Firefox 5 Beta, a window pops up that says, "TypeError: Components.classes[cid_siterank] is undefined," with an "ok" button, after I click ok, it opens firefox, how do I stop this window from appearing everytime I open firefox? It never did this with previous versions of firefox.

Toate răspunsurile (1)

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

In Firefox 4+ you can use one of these to start in Safe mode:

  • Help > Restart with Add-ons Disabled
  • Hold down the Shift key while double clicking the Firefox desktop shortcut (Windows)