This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

video

  • 1 răspuns
  • 1 are această problemă
  • 1 vizualizare
  • Ultimul răspuns de Xircal

crazymoon2
crazymoon2
more options

everytime I open a video with mozilla it runs slow or freezes, audio is fine but video freezes or sputters.

everytime I open a video with mozilla it runs slow or freezes, audio is fine but video freezes or sputters.

Toate răspunsurile (1)

Xircal
Xircal
more options

You have two versions of the same Shockwave For Director plugin installed which are conflicting with each other. You need to do the following.

  1. Click the orange Firefox button, go to Add-ons and then in the menu which opens, click the "Plugins" link.

  2. Disable this one: "Macromedia Shockwave for Director" (don't confuse it with this one: Adobe Shockwave for Director which is the one you want to keep)

  3. Download the update for the one you need to keep from here: http://get.adobe.com/shockwave/

  4. Check to make sure you have the latest Flash player installed which is 10.3.181.34 by visiting http://www.adobe.com/software/flash/about/ (I can't see the version number in your system details unfortunately).

  5. Update Java to 1.6.0_26 by going to http://www.java.com/en/

After you update the above, go to the Plugins Check page and update others which might be necessary.

If the problem persists, please post again.