This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

platform version5.0.1 is not compatible with miniversion >=6.0.2 in English

  • 1 răspuns
  • 3 au această problemă
  • 1 vizualizare
  • Ultimul răspuns de cor-el

Grimes
Grimes
more options

Have just trried to do the recent Firefox upgrade from ver 5 to ver 6.0.2 under XP service pack 3 with all updates and received the following error

platform version5.0.1 is not compatible with miniversion >=6.0.2 in English

I cannot now get firefox!

Hepl

Have just trried to do the recent Firefox upgrade from ver 5 to ver 6.0.2 under XP service pack 3 with all updates and received the following error platform version5.0.1 is not compatible with miniversion >=6.0.2 in English I cannot now get firefox! Hepl

Toate răspunsurile (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The updater wasn't able to update all the files and some were left as older versions.

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.