This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Firefox is just... Blank

  • 3 răspunsuri
  • 1 are această problemă
  • 9 vizualizări
  • Ultimul răspuns de BabyCakes13

BabyCakes13
BabyCakes13
more options

I got the new Firefox not that long ago, on friday afternoon it was working fine and then friday evening/night it stopped working. I tried it in safe-mode and that didn't do anything either. When I get on Firefox, everything is just blank.

I've also tried disabling any add-ons or plugins. Both running safe-mode and in normal Firefox, and that didn't do anything either.

I've never had any problems with Firefox.

I got the new Firefox not that long ago, on friday afternoon it was working fine and then friday evening/night it stopped working. I tried it in safe-mode and that didn't do anything either. When I get on Firefox, everything is just blank. I've also tried disabling any add-ons or plugins. Both running safe-mode and in normal Firefox, and that didn't do anything either. I've never had any problems with Firefox.

Modificat în de BabyCakes13

Toate răspunsurile (3)

BabyCakes13
BabyCakes13 Deținătorul întrebării
more options

Nobody can help me?

Modificat în de BabyCakes13

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

BabyCakes13
BabyCakes13 Deținătorul întrebării
more options

Well I'm not sure why, but clearing my cookies and cache got it working again. Which doesn't make any sense to me because I had already tried that haha. But it's working again, so thank you for your help!